Privacy Policy

Effective Date: February 5, 2025

Protecting your private information is our priority. This Privacy Policy applies to https://www.justinealexandra.com/ and governs data collection and usage. By using the Justine Alexandra website to browse, purchase products, or engage with our services, you consent to the data practices described in this statement.

1. Collection of Personal Information

To provide you with our products and services, we may collect the following personal information:

  • Name

  • Mailing and Shipping Address

  • Email Address

  • Phone Number

  • Payment and Billing Information (processed through third-party payment providers)

  • Order History and Preferences

We do not collect personal information unless voluntarily provided. However, certain features (e.g., making a purchase, creating an account, signing up for our newsletter) may require you to provide this information.

2. Payment Processing & Security

All payments on our website are processed through secure third-party payment gateways, such as Squarespace Payments.. We do not store or process your credit card details directly. These third-party providers handle transactions securely in compliance with PCI DSS (Payment Card Industry Data Security Standard).

3. Shipping & Order Fulfillment

To fulfill your orders, we share your shipping details with trusted carriers such as USPS, FedEx, UPS.. We only provide necessary information for order delivery and do not share your data for any other purpose.

4. Customer Accounts & Order History

If you create an account, we store your order history and preferences to enhance your shopping experience. You may update or delete your account at any time by contacting us at info@justinealexandra.com.

5. Returns, Refunds & Personal Data

If you request a return or refund, we may collect additional information (e.g., banking details for refunds if applicable). This data is only used to process the return and will not be retained beyond legal or business requirements.

6. Use of Personal Information

We use your information to:

  • Process orders and payments

  • Provide customer service and support

  • Send order confirmations and shipping updates

  • Send marketing emails (if you have opted in)

  • Improve our website and services

You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails.

7. Sharing Information with Third Parties

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with:

  • Payment processors (Squarespace Payments)

  • Shipping carriers (UPS, USPS, FedEx)

  • Email marketing platforms ( MailChimp)

All third parties are required to maintain the confidentiality of your information and only use it to perform services for Justine Alexandra.

8. Tracking Technologies & Cookies

We use cookies and tracking technologies (such as Google Analytics and Facebook Pixel) to analyze website performance and personalize content. You may disable cookies in your browser settings, but this may impact your shopping experience.

9. Your Data Protection Rights

Depending on your location, you may have rights under laws like GDPR (for EU customers) and CCPA (for California residents), including:

  • The right to access, update, or delete your data

  • The right to opt out of data processing for marketing

  • The right to request details on how your data is used

To exercise these rights, contact us at info@justinealexandra.com.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal data, we will take steps to delete it.

11. Security of Your Personal Information

We implement security measures such as SSL encryption to protect your data. However, no online platform is 100% secure, and we encourage you to take precautions when sharing personal information online.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by updating the effective date and posting a notice on our website.

13. Contact Information

For any questions regarding this Privacy Policy, please contact us at:

Justine Alexandra
514 San Anselmo Ave
San Anselmo, California 94960
Email: info@justinealexandra.com
Phone: (415) 706-9783